FAQ for Service Providers & Pros

Choose a business account, complete your profile, and submit the requested documents for review. After approval, activate an eligible membership, save your service areas, and choose Go Live to receive callback requests. Approval alone does not activate a trial or publish your business.

AProToMe welcomes a wide range of service businesses including home services, professional services, trades, and specialized services. We're looking for licensed, insured, and reputable businesses that provide quality service to their communities.

Creating a business profile is free. The Pro membership is $199 per month; checkout shows your recurring price and any applicable promotion before you subscribe. A trial is available only when explicitly granted. Approval, an active membership, and Go Live are required to receive requests.

Create your profile during business setup, then manage your business details, services, logo, and documents from your business dashboard. Complete any requested corrections before resubmitting for review.

Add your business logo, description, services, and contact details through your business dashboard. Keep these details current so customers know what you offer.

Save your ZIP coverage in the business dashboard and use the available lead controls when you need to pause requests. Matching currently allows requests outside saved ZIP coverage, so confirm the customer’s location before agreeing to the work. Callback requests do not reserve appointments.

Review callback requests in your business dashboard. Accept a request when you are ready to call the customer, then discuss scope, availability, pricing, and appointments directly. Acceptance confirms your intent to call; it does not book a job.

We recommend responding to client inquiries within 24 hours. Quick responses improve your chances of winning jobs and help maintain a positive reputation on our platform.

Arrange quotes and invoices directly with your customers using your own tools. AProToMe currently handles callback requests and membership billing, rather than job quotes or invoices.

Customers pay you directly for your services using arrangements you agree together. Your AProToMe business membership is billed separately through Stripe.

We have transparent pricing with no hidden fees. Our fees are clearly outlined in your membership agreement. You keep 100% of what you charge your clients.

You can arrange deposits and payment schedules directly with your clients. Many providers request a deposit for larger projects and final payment upon completion.

After completing a job, clients can leave reviews and ratings for your business. These reviews help build your reputation and attract new clients. We encourage you to ask satisfied clients for reviews.

Yes, you can respond to client reviews. This is a great way to thank satisfied clients and address any concerns professionally. We recommend responding to all reviews, both positive and negative.

If you receive a negative review, we encourage you to respond professionally and address any concerns. If you believe a review violates our policies, you can contact our support team for review.

Arrange appointments directly with the customer using your own calendar. Use the AProToMe dashboard to manage callback requests and record whether the work was completed or did not proceed.

Use your existing business tools to manage scheduling, quotes, and invoices. Contact support if you need help with the callback workflow or want to request an integration.

Use your business dashboard to review callback requests and their current status. Keep request outcomes up to date so you and your customers can follow what happened.

Our FAQ, support page, and contact form can help with profiles, membership, and callback requests. Contact support when you need assistance with your account.

Start with the service provider FAQ and the guidance in your business dashboard. For questions about a specific step, use the contact form to reach our team.

You can contact our business support team through the contact form on our website or directly through your business dashboard. We typically respond within 24 hours.