AProToMe Pro Guy
AProToMe

AProToMe Support

We're here to help! Find out how to get support, our response times, and where to find quick answers.

How We Support You

Our team is dedicated to providing timely, helpful support for both users and service professionals. Whether you have a question, need help with your account, or want to report an issue, we're here for you.

Our Response Times

  • We aim to respond to all support inquiries within 24 hours during business days.
  • Messages received outside of support hours will be addressed the next business day.
  • For urgent issues, please indicate "urgent" in your subject or message.

Support Hours

Monday – Friday, 9:00 AM – 6:00 PM CST
Support is not available on weekends or major holidays.

What We Can Help With

  • Account and profile issues
  • Vetting and verification questions
  • Reporting suspicious or inappropriate behavior
  • General questions about using AProToMe
  • Feedback and suggestions

Note: For questions about payments for services, please contact your service provider directly. AProToMe does not process payments between users and providers.

How to Contact Support

  • Email us at contact@aprotome.com
  • Use our Contact Page to submit a support request
  • Include as much detail as possible (your name, business name, and a description of your issue) for faster assistance

Self-Service Resources

Emergency & Escalation

If you are in immediate danger or need urgent help, call 911 or your local emergency services.

For urgent platform issues, please mark your message as "urgent" when contacting support so we can prioritize your request.